Privacy Policy

Privacy Policy

You are not required to provide information to use or view pages of our website. However, where you provide your personal information, such as to request White Papers, Event Attendance Details, Industry Related Articles, or to contact us generally, please read this Privacy Statements as it sets out how we will collect, use and process information. By visiting you will be accepting and agreeing to the methods and practices described in this Policy.

When we refer to ‘we’ or ‘our’ or ‘Touchstone’ or ‘NavOne’ we are referring to Touchstone C.I. Limited and its subsidiaries or any of them as the context requires.

The Information we collect from you

We may collect personal information from you such as your email address, name, home or work address or telephone number, or other personal information.

Consent to processing

By submitting personal data, you consent to it being processed by us for the purposes set out in this Privacy Policy. You may withdraw your consent at any time. Should you decide to withdraw consent, please contact us at, using the Subject line ‘GDPR: Consent withdrawal’

Information we collect about you

In each visit by you to our website we collect automatically the following information:

  • technical information, including the internet protocol (IP) address used to connect your computer to the Internet; your login information, browser type and versions, time zone setting, browser plug-in types and versions, operating system and platform
  • information about your visit, including the Full Uniform Resource Locators (URL) clickstream to help us review products, services or articles you viewed or searched for; page response times; download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page [and any phone number used to call us]


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you visit and browse our website. It also helps us enhance our website for future visits.

See our Cookies policy

Use made of the information

We will only use your information when it is fair and lawful to do so. We will use your personal information in the following circumstances

  1. Where it is necessary for our legitimate interests (or those of a third party) namely providing you with information that you request and with updates and marketing materials and enabling the management of all matters relating to our business, but only where your interest and fundamental rights do not override those interests.
  2. Where you have given us your consent and that consent has not subsequently been withdrawn by you.
  3. Where we need to protect your interests (or the interests of others)
  4. Where it is needed in the public interest

Information you give to us:

The information we collect by you may be used in the following ways:

  • to carry out obligations arising from contracts entered into between you and us to provide the services or information that you request
  • to provide you with information about other services we offer that are similar to those that you  have already purchased or enquired about and with information about services we feel may interest you;
  • to notify you about changes to our services;
  • to ensure that content from our site is presented in the most effective manner for you and your computer;
  • to ensure that content from our site is presented in the most effective manner for you and your computer;
  • for marketing and advertising purposes; and
  • to provide you with updates about us and business matters relevant to our business and other topics that may be of interest to you.

Information we collect about you

We will use the information:

  • to administer our site and for internal operations, including troubleshooting, data analysis testing, research, statistical and survey purposes
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our site safe and secure;
  • to make suggestions and recommendations to you and other users of our site about services that may interest them

Information we receive from other sources

We may process information about you received from your usage of any of the other websites we operate or the other services we provide. We may also receive information about you from the third parties we work with (including sub-contractors for financial software and support services, advertising associates or networks, providers of analytical systems and information, search information providers, and credit reference agencies)

Please do not give us any other person’s personal data, unless we request it.

Disclosure of your information

We may disclose your personal information to third parties:

  • in the event we buy or sell business assets, in which case we may be required to disclose your personal data to the prospective seller or buyer of such business assets;
  • if substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets
  • if we are under a duty to disclose your personal data in order to comply with any legal obligation, or in order to enforce or apply any terms of use, or in order to enforce our terms of use [ see www link] and other agreements; or to protect the rights, property , safety of [Touchstone], our clients or others. This includes exchanging information with other companies and organisation for the purposes of fraud protection and credit risk protection.

Where we store your personal data

The sharing storage and processing of your personal information may take place in the United Kingdom or any other country in which the recipients are located or maintain facilities. Some overseas countries do not have data protection legislation equivalent to that in force in the European Economic Area (‘EEA’). By using this site and submitting your personal information, you consent to such sharing and transfer of your personal information, which maybe to a destination outside the EEA. Although we take appropriate measures to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Opt-in/Opt-out electronic email

Our electronic mail programme operates on an opt-in basis. You may receive regular electronic mail from us when you opt-in by providing your details via one of our registration forms on our website. You will be able to opt-out of receiving further electronic mail by using the unsubscribe feature. We will provide you with a link to the unsubscribe feature in all our electronic mail.

Your Rights

You have the right to ask for a copy of the personal information held about you, (for which we may charge a reasonable fee), and the right to ask us to correct any inaccuracies in that information, including deletion. You also have the right to withdraw consent to your personal information being collected. To send a request in relation to any of these rights or to lodge a complaint, please see submit a written request to We reserve the right where requests are deemed excessive or unfounded to refuse to comply with a request.

Changes to our Policy

Please note this policy may be reviewed and changed from time to time. The revised policy will be posted to this page so that you have available access.

Contact us

If you have any questions in relation to this policy, or wish to exercise your rights relating to it, please contact us using

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