Hong Kong private bank chooses NavOne to support growth journey

New customer

Touchstone is proud to announce another new client partnership.

This large Hong Kong-based private bank has a network of dozens of branches in the immediate region and required a robust system to replace its legacy solution, which was failing to scale with the growth of its Trust business. In particular, the business was still reliant on manual reconciliation processes and workflows and faced challenges arising from its use of disparate systems.

To meet these challenges, the Touchstone team were able to mobilise quickly to meet with the clients’ team and scope out a solution built around its market-leading solution NavOne. In particular, the proposed solution incorporated NavOne’s integrated, end-to-end client accounting and client management modules, as well as a) building a direct banking integration to negate the need for manual reconciliation, b) integrating with World-Check in real time to reduce the cost of KYC/AML compliance and c) improving the business’ process automation to reduce operating costs. In addition, the unified NavOne solution is scoped to improve the service delivery of client reporting capabilities and deliver efficiencies as the central, organisational-wide system of record for client static and financial information.

In order to support the client through the initial stages of the relationship and ensure project success, Touchstone deployed a multi-lingual team and agreed to flexible hours of support. Ultimately, however, it was the fact that NavOne provides a unified, fully-integrated solution to multiple challenges, backed by the strength and R&D provided through Touchstone’s relationship with Microsoft, that meant the client was confident to proceed with Touchstone as their technology partner as they modernise their Trust administration systems.

If you have any questions in relation to this scenario or would like to have a confidential discussion with a senior Touchstone representative about the challenges facing your organisation please contact us.

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